Terms and Conditions for GOLDSUN Auto Pvt Ltd

Introduction

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://goldsun.co.in website (the “Service”) operated by Goldsun Auto Pvt Ltd (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Accounts

When you create an account with us, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of Goldsun Auto Pvt Ltd and its licensors.

Links To Other Web Sites

Our Service may contain links to third-party websites or services that are not owned or controlled by Goldsun Auto Pvt Ltd.

Goldsun Auto Pvt Ltd has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Goldsun Auto Pvt Ltd shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance. 

All company logos, brand names, and vehicle images shown on this website are used for illustration and reference purposes only. All trademarks, logos, and vehicle designs are the property of their respective owners.

Governing Law

These Terms shall be governed and construed in accordance with the laws of India without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Incorrect Address

Please ensure that your shipping address is entered correctly at the time of placing your order. If you realize that the address provided is incorrect, you must inform our customer support team via WhatsApp or phone call at +91 80123 32111 within 24 hours of placing the order.

If the incorrect address is placed by customer shipping charges will be bare.

If the product has already been dispatched before we are informed, we will not be responsible for any delivery issues or lost shipments resulting from an incorrect address.

If customer verification is not completed through WhatsApp within 3 days of placing the order, it will be automatically cancelled.

Return and Replacement Policy

• Only manufacturing defects components can be replaced.
• Email the details of concern through images/videos for analyzing the concern by our quality team to [email protected].
• Please check the package for damage upon delivery. If damaged, note it on the Proof of Delivery (POD), take a photo of the POD and the damage package, and send them to our customer support team. This is required to process any transport damage claims
• For any product damage or defect-related queries, an unboxing video is mandatory for the claim.
• Our quality team will ensure compliant.
• Courier the part for a replacement to the address available on our website.
• To and fro transportation charges for the replacement parts will be beared by the company
• The manufacturing defects claim period is 3 days from the date of purchase.
• In case the product is found unsuitable after purchase due to clamp mounting issues, customers must provide photos and a video demonstration of the fitting problem via WhatsApp for verification before any further assistance or resolution
• If an item is missing, damaged, dented, or scratched, customers must provide a clear, continuous video showing the sealed package, shipping label, complete unboxing process through to the end, and all items unwrapped. Claims without this video may not be accepted.

Shipping Policy

• Once we received the order the shipping will be initiated within 1-3 business days.
•  Shipping duration will be calculated once the order is dispatched. We will share the booking details to trace/track your order.
•  The duration of shipping is a minimum of 10-15 business days of a maximum based on your
  location (shipping location).
• If the incorrect address is placed by customer shipping charges will be bare.
• Please ensure that your shipping address is entered correctly at the time of placing your order. If you realize that the address provided is incorrect, you must inform our customer support team via WhatsApp or phone call at +91 80123 32111 within 24 hours of placing the order. If the product has already been dispatched before we are informed, we will not be responsible for any delivery issues or lost shipments resulting from an incorrect address.
• Dispatch may get delayed during holidays.

Contact Us

If you have any questions about these Terms, please contact at [email protected]